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Shipping policy
Rules of cost:
The coast shipping: 3.7 $
Free shipping from $18
Delivery is carried out worldwide.
Estimated delivery time: 3-5 weeks for international delivery
Country of shipment: China
We use the delivery services of the following companies: China post, Orange connex.
Parcels are sent in small packages (the size and weight depends on the order size and the quantity of goods). One order can be split and sent in one or more packages.
Note: The customer has the right to cancel the order within 1 hour after its placement. By contacting the live chat on the website or at the email address irida000130@gmail.com
Note: Expedited delivery is provided on an individual basis after agreeing on the price and delivery policy, if you are interested in expedited delivery, please contact the live chat on the website or by email irida000130@gmail.com
Processing order: all orders are processed within 24 hours, seven days a week. Orders are sent every day except the weekend Sunday. Orders placed on Saturday will be processed within 24 hours but will be sent to the post office on Monday. The customer receives a notification and track number as soon as the order is sent.
After you have placed an order you can request changes to the delivery address if necessary but no later than 4 pm New York time or 21 pm UK time or before 0: 00 Moscow time
Tracking shipments: For each order, a standard international track number is issued*
To track shipments, the customer has the right to use any mail tracking service or contact us by email irida000130@gmail.com ask for help or use the window of the hour on the site (lower right corner of the purple circle).
A customer from the United States has the right to contact our service if they need an internal track number for their countries** if the post office to which the mail was ordered cannot find the parcel using the standard track number issued after the order was sent to the customer.
*data on track numbers in some cases are not tracked on the territory of the digger's country
**The option to get an internal track number applies only to US customers
Remember:
I'll do my best to meet these delivery estimates, but I can't guarantee them. The actual delivery time will depend on the delivery method you choose.
Customs and import duties
Buyers are responsible for paying any customs duties and import taxes that may apply. I am not responsible for delays caused by customs.
Problem With Your Order?
If you have any questions or have any problems with the order please write to the live chat or email irida000130@gmail.com
We will definitely respond and sort out the problem within a few hours***
If you are not satisfied with your purchase of the beads, we promise a refund, credit or exchange within 10 days from the time you received the item, subject to returning the item back. Items in their original condition can be returned within 10 days of delivery for a full refund. The item must be returned in unused, as new, condition. The return delivery of the goods is paid by the customer. Except in cases where the return is the result of a delivery error or the item arrives damaged, or the item has been lost. In such cases, the decision on the refund is made in favor of the buyer. The shipping cost is non-refundable.
***with the exception of night time.