Return policy

We offer free returns within 30 days after the order is delivered.

Eligible for Free Returns:

  • The product arrived with a factory defect.
  • The product arrived damaged or broken.
  • You received a product different from what you ordered.
  • You received the wrong size or color.

Customer-Paid Returns:

  • The product matches the description, but you simply don't like it.
  • You changed your mind about the purchase, but the parcel has already been dispatched.
  • The product was ordered by mistake but has already been shipped.
  • The wrong size of the product was chosen.
  • The wrong color of the product was chosen.


  • Items must be in new condition and in their original packaging.
  • In most cases, we will require a photo of the product to decide on a refund. When contacting us, please provide a photo and reach out via email or live chat.
  • We review refund requests within 1 business day.
  • The buyer is responsible for return shipping costs and must send the items back with a tracking number.
  • Refunds will be processed within 3 business days after we receive the returned package.
  • The refund does not include the postage paid by the buyer when placing the order.

Return Eligibility: To qualify for a return, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.

Damages and Issues: Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We'll evaluate the issue and work to resolve it.


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

*Please note that all our products reach customers in less than 45 days (15-60 days) and their processing is done quickly.
But our guaranteed time for retrieval is 60 days, in case of unforeseen problems such as the mistake of the postal company in delaying the delivery or loss of goods and more
One of our honors so far has been the complete and timely delivery of all products

  • you do not receive them within the guaranteed time (60 days not including 2-5 day processing)
  • you receive the wrong or damaged item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

To start a return or refund, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Crafting Elegance: Our Pledge

Hello everyone! Our mission is twofold:

  • To empower artisans and designers with a diverse range of high-quality jewelry hardware, setting the stage for unparalleled creativity.
  • To captivate and enchant our customers with exquisite jewelry pieces crafted from genuine stones and silver, representing the zenith of our artistry and dedication to excellence.

A Legacy of Excellence: Our 5-Year Journey

Initiated in 2017, our journey has been one of ambition, dedication, and passion. For over five years, our website has served as a beacon of trust, transforming us from a small venture to an industry stalwart. From the exquisite beads, threads, and cabochons to the enchanting stones set in silver, our collection is a testament to our commitment to quality and creativity. But offers more than just unique products; it's a holistic shopping experience. Prioritizing an intuitive interface, diverse product range, and enticing promotions, we ensure that our vast clientele enjoys unmatched quality, speed, and pricing.

Stars of Etsy: Our RainbowBeadsShop Legacy

We're not just any store on Etsy. As the proud proprietors of RainbowBeadsShop, we have consistently maintained a 5-star rating, an accolade achieved through dedication and excellence. With over 19,000 satisfied customers and 2100+ glowing reviews, our Etsy store stands as a testament to our unwavering commitment to quality and customer satisfaction. This reputation is the foundation on which we've built, bringing our unique offerings and top-tier service to an even broader audience.

Visit our Etsy shop

Shipping, Returns & Our Unwavering Commitment

Our commitment extends beyond just selling products. We prioritize swift dispatches, ensuring your selections are on their way promptly. While our shipments from China may take 3-5 weeks, the quality of our products and the meticulousness of our packaging ensure that they're worth the wait. We’ve designed our return policy with clarity and ease in mind, offering a hassle-free experience. We genuinely thank you for choosing us, as we aim to be an integral part of your creative journey, ensuring a seamless shopping adventure from start to finish.

Vibrations of Positivity: Crafting with Heart & Purpose

In a world where every gesture matters, we truly believe in the ripple effect of positive energy. Each product we offer, each interaction we engage in, every decision we make - they're all guided by a deep-seated intent to radiate positivity. From the stones and metals we select to the designs we curate, there's a deliberate infusion of goodwill and hope. We don't just sell jewelry; we share pieces of optimism and tokens of good vibes. Our vision extends beyond commerce; it's about building a community that believes in the transformative power of positive energy, cherishing the beauty in each moment, and celebrating the radiant difference we can make together in the vast tapestry of life.

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